DELAWARE LOTTERY WINS PRESTIGIOUS QUALITY AWARD
DOVER, DE --Delaware Governor Ruth Ann
Minner and Accolade Alliance, LLC, a Delaware non-profit group that
encourages organizational achievement, recently honored the Delaware
Lottery with the prestigious 2002 Delaware Quality Merit Award.
In a ceremony held January 16 at the Governor's Office in Wilmington,
Del., the Lottery and three other organizations were recognized
for implementation of quality standards resulting in improved customer
satisfaction and increased efficiency.
"We're proud to receive this award, which recognizes the hard
work and dedication of our employees to delivering the highest levels
of quality, service and performance," said Delaware Lottery
Director Wayne Lemons. "More important, however, is the self-assessment
required to achieve this honor-going through the rigorous process
resulted in significant organizational improvements that will further
benefit our customers."
Modeled on the Malcolm Baldridge award, the Delaware Quality Award
program is administered by Accolade Alliance, a public-private partnership
formed to improve the performance of Delaware organizations. Award
applicants can achieve three levels of performance excellence: the
W.L. Gore Award, the Merit Award, and the Commitment Award. The
Award of Merit acknowledges organizations that demonstrate significant
progress in their approach and deployment of quality systems. The
award assessment focuses on factors important to the organization's
strategy and definition of success.
Since the start of operations in 1975, the Delaware Lottery has
contributed more than 1.4 billion to the state's General Fund to
help finance needed state services that benefit everyone in Delaware.
The Lottery offers a variety of games: POWERBALL, LOTTO, PLAY 3,
PLAY 4, and assorted Instant Games. More information is available